ACCESSIBILITY
Flamingo Express is committed to facilitating the accessibility and usability of its Website, https://www.flamingoexpresshotel.com (the “Website”), for persons with sensory disabilities. To accomplish this, Flamingo Express will be implementing over time the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (“WCAG 2.0 AA”) as its web accessibility standard, which will also bring the Website into further conformance with the Section 508 Web Accessibility Standards developed by the United States Access Board. Further, our Website will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers, and with users with disabilities who use these technologies.
Until such time as our electronic media upgrades are complete, if you have difficulty accessing any our website, apps or intranet to attain information or for any other purpose please contact info@flamingoexpresshotel.com or +1 (407) 846-8481 and one of our representatives will be able to assist you.
PRIVACY
Flamingo Express Hotel has created this privacy & cookies policy to inform you of how we collect, use, share, and secure your personal information on this website, which we own and operate as the data controller. Please review this Privacy & Cookies Policy carefully.
Last Updated: December 21, 2022.
Flamingo Express Hotel (“Flamingo Express Hotel,” “we,” “us,” “our”) takes privacy matters seriously. This Privacy Policy describes the types of information we collect from and about you when you visit, flamingoexpresshotel.com (the “Websites”); Flamingo Express Hotel, or other properties that we own; or otherwise interact with us (together, the “Services”). This Privacy Policy also explains how we may use or share your information, and your choices about that use.
When you use the Services, or share your information with us, you agree to let Lorraine Hotel use your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
This Privacy Policy covers:
1. Types of Information We Collect
2. How We Collect Your Information
3. How We Use Your Information
4. How We Share Your Information
5. Your Choices
6. Choices Under the General Data Protection Regulation
7. Choices Under the California Consumer Privacy Act
8. How We Protect Your Information
9. Links to Other Sites
10. Children’s Privacy
11. Privacy Policy Changes
12. Transferring Data Abroad
13. Governing Law
14. Contacting Flamingo Express Hotel
1. Types of Information We Collect
When you use our Services, we collect different types of information from and about you. This information includes:
- Identifiers: Information that identifies you directly.
Examples: Full name; email address; phone number; billing address; your IP address, and other data associated with your online activity.
- Commercial Information: Information about your reservations or purchases.
Examples: Reservation dates and times, room accommodation requests, room number, spa services purchased, purchase history.
- Online Activity: Limited information about how you use our Services.
Examples: How you found our website (e.g., advertisements, search engines, bookmarks); how you interact with our website (e.g., pages you view on our site); the type of device and browser you’re using.
- Geolocation Information: Information about where you are when you use the Services.
- Financial Information: Information about your payment methods with us, if applicable.
Examples: Tokenized credit/debit card numbers.
- Inferences: Information we can determine or estimate about you based on information we collect about you.
Examples: Purchase preferences, potential interest in specific services we offer.
- User-Generated Content: Information you post on or about the Services.
Examples: Comments or reviews about the Services.
2. How We Collect Your Information
We collect the information described above from different sources. Sometimes, we collect information from you directly. Other times, we collect information from third parties. The following explains a little more about how we collect this information.
- Information You Give Us. If you make a reservation through our Services, make a purchase, you give us identifiers and other information about you. Sometimes, you can choose not to give us information. For example, you don’t have to sign up for emails. But other times, we’ll need your information to be able to provide you with the Services. For example, we need your billing information when you make a reservation.
- Information We Collect Automatically. When you use our Services, we automatically collect some information, such as identifiers, geolocation information, commercial information, online activity, and inferences. We collect some of this information using cookies or web beacons. These are small data files that your computer stores with information about your online activity and how you use the Services. Sometimes we collect this information from your browser to help improve your experience with the Services. You may have options to change your browser settings to choose how we can collect some of this information.
- Information from Non-Affiliated Entities. If you use a separate service (e.g., an online travel agency) to make reservations with us, that service gives us information that we need to serve you. We also may obtain information from third parties to better understand your interests. We use such information consistently with this Privacy Policy. However, our data sources maintain their own policies regarding the processing of personal information, which we do not control.
3. How We Use Your Information
We use identifiers, commercial information, online activity, geolocation information, user-generated content, and financial information we collect for the following business purposes:
- Tailoring Your Experience with the Services
- Fulfilling Your Reservations
- Customer Service
- Getting Your Feedback
- Improving Our Services
- Maintaining Security and Preventing Fraud
- Processing Payments for the Services.
- We use identifiers, commercial information, geolocation information, online activity, and user-generated content for the following commercial purposes:
- Contacting You with Offers or Promotions
- Marketing and Advertising
- Processing Your Entry in a Contest or Promotion
We also use the information we collect through the Services for other purposes, with your consent. We may not always ask for your permission when we use user-generated content for advertising purposes. We recommend being careful not to post any sensitive or confidential information in user-generated content.
4. How We Share Your Information
We share the information we collect with different third parties for different purposes. We share identifiers, commercial information, and limited online activity with the following third parties:
- Advertising Partners. To provide you with relevant advertising. We also provide select advertising partners with either personal information, aggregate or anonymous information (that does not identify you), or both to provide you with relevant advertising, or to limit the advertising you see on other sites or apps.
- Analytics Providers. We use Google Analytics to better understand how you use our Services.
- Storage Providers. To store the information we may collect about you.
- Service Providers. To help with promotions, Service design, and conducting surveys.
- Affiliates and Subsidiaries. To streamline your reservations across our properties.
We share identifiers and financial information with the following types of entities:
- Payment Processors. To help process your payments.
- Storage Providers. To store the financial information we collect about you.
When you post user-generated content to our site, other users will be able to see that information. Please use care in determining what information to post to our site; we do not control how others use this information.
We may share your information with another business if we choose to sell, buy, or otherwise reorganize our business. We may also share your information in response to lawful demands and to comply with applicable laws. We may also share your information with other third parties, when you have given your consent.
5. Your Choices
You have some choices about how we collect or use your information. The following explains some of those choices.
- Do Not Track Mechanisms. Your browser may give you the option to turn on a “Do Not Track Signal.” There is no industry consensus on the meaning of these signals, and the Services do not respond to them.
- Third-Party Opt-Outs. When you use our Services, we sometimes place (or third parties place on our behalf) cookies to show you relevant advertising, including when you’re visiting other sites. These opt outs only applies to the device and browser that you are using when you opt out, so you will have to repeat the process for each of your devices or when you use a different browser.
6. How We Protect Your Information
We use administrative, physical, and technological measures to protect your personal information’s confidentiality and security. Please be aware, however, that no set of security safeguards can prevent all instances of unauthorized access to or use of information.
7. Links to Other Sites
You may be able to access other sites from our Services. We recommend reading the privacy policies of these sites before using them. This Privacy Policy only applies to our Services.
8. Children’s Privacy
You must be at least 18 years old to use our Services. We do not knowingly collect, use, or disclose information from or about visitors under 13 years of age.
9. Privacy Policy Changes
We recommend reviewing this Privacy Policy regularly to learn of updates to our privacy practices. We will try to notify you if we make any material changes to this Privacy Policy and, as necessary, obtain your consent to change how we use your information. Otherwise, you agree to any changes we make to this Privacy Policy by continuing to use the Services.
We may have other campaigns or promotions where other privacy practices or policies apply. We recommend reviewing these practices and policies before participating in these campaigns or promotions.
10. Transferring Data Abroad
If you visit the Services from a country other than the United States, you consent to us collecting, using, processing, storing, and transferring your personal information across international boundaries.
11. Governing Law
This Privacy Policy is subject to the laws of Florida.
14. Contacting Flamingo Express Hotel
If you have questions about our Privacy Policy, please email us at reservations@flamingoexpresshotel.com
